Stakeholder engagement

Investors and analysts

The provision of financial capital to grow the business

Meeting of stakeholder expectation

  • Delivering sustainable, quality earnings that can be projected with a high degree of accuracy
  • Providing investors with a secure investment underpinned by high quality physical property assets diversified by sector and geography
  • Providing investors with an investment with an increasing proportion of assets and EBIT from offshore
  • Offering investors an investment opportunity with a strong management team that has a proven track record, adheres to high levels of corporate governance and transparent reporting

Engagement with stakeholder

  • Presentations including bi-annual results presentations
  • Pre-close updates
  • Covid-19 business impact updates
  • Non-deal roadshows
  • ESG/AGM roadshows
  • Remuneration roadshows
  • Site visits
  • JSE SENS announcements
  • Media announcements
  • Webcasts
  • One-on-one meetings
  • Integrated annual report
  • ESG report
  • Annual financial statements

Initiatives

  • Providing regular updates to the market on the impact of Covid-19 on the business
  • AGM roadshow addressing, among others, Non-executive Directors’ tenure and refreshing of the Board
  • Engagement with various rating agencies, particularly in terms of ESG performance
  • Engagement with bondholders
Employees

Making sure our employees are aligned with the business strategy is an important element of our talent optimisation. This ensures engaged employees who contribute to the business meeting its strategic objectives.

Meeting of stakeholder expectation

  • Managing our talent through our HR processes of recruiting the right talent, rewarding them and retaining them to ensure that we meet stakeholder expectations

Engagement with stakeholder

  • Electronic communication
  • Employee updates
  • Training and development
  • Wellness days

Initiatives

  • Integrated talent management
  • Transformation
  • Employee engagement
  • Assessment of Covid-19 impact on employees and resultant support
Business partners – tenants

Maintaining a client base and attracting new clients to sustain and grow Growthpoint's business

Meeting of stakeholder expectation

Providing tenants with space to thrive with high quality and prominently located physical infrastructure and associated property management services

Engagement with stakeholder

  • Personal interaction and meetings
  • Client focus sessions
  • Information events
  • Print communication
  • Growthpoint website
  • On-site property teams
  • Operational notices
  • Safety notices and practice drills
  • Maintenance call centre

Initiatives

  • Discussions and interactions with tenants to sustain their business as a result of Covid-19. Assistance in the form of rental deferments and discounts
Business partners – suppliers

The provision of services which will preserve and enhance our properties

Meeting of stakeholder expectation

Providing sustainable business and growth opportunities which are mutually beneficial in a transparent and equitable manner

Engagement with stakeholder

  • Request for Proposals (RFPs)
  • Property Point's enterprise development programme
  • B-BBEE preferential procurement
  • Extension of contracts due to the pandemic

Initiatives

  • New RFP initiatives with cost and service as the focus
  • Working with suppliers to ensure compliance, especially considering Covid-19
  • Working with Property Point in bringing localised business from communities on board
Government and regulatory bodies

The provision of regulatory frameworks which will enable Growthpoint to operate in an environment which provides reasonable certainty and is fair and transparent to all competing participants

Meeting of stakeholder expectation

Growthpoint acts in a responsible, ethical and transparent manner

Engagement with stakeholder

  • Formal responses on policy and regulation
  • Joint initiatives for industry solutions
  • B-BBEE scorecards
  • Employment equity reports
  • Tax legislation
  • Workplace skills development plan
  • Municipal matters

Initiatives

  • Ongoing engagement through SA REIT Association with National Treasury on tax-related matters
  • SAPOA initiative in addressing levels of rates and taxes
  • Best practice recommendations for accounting and disclosure for SA REITs
  • Discussions with the JSE and National Treasury on concessions regarding minimum dividends as a result of Covid-19
Property brokers

The letting of available space which enables Growthpoint to sustain and grow its business

Meeting of stakeholder expectation

The provision of quality properties to take advantage of opportunities, market conditions and user demand

Engagement with stakeholder

  • Website
  • Incentive programmes
  • Twitter, Facebook and Instagram
  • One-on-one presentations and engagement

Initiatives

  • Increased one-on-one interaction
  • SmartFlex campaign for tenants seeking flexibility
Providers of finance

The provision of funding to support and grow the business

Meeting of stakeholder expectation

The timeous payment of interest and capital underpinned by a strong balance sheet and credit metrics that are well within covenants and the management of the security pools

Engagement with stakeholder

  • Bi-annual results presentations
  • Roadshows
  • One-on-one meetings and calls
  • JSE SENS announcements
  • Media announcements
  • Website

Initiatives

  • Proactive engagement with funders through Covid-19 crisis
  • Proactive re-financing of loans with maturity dates post 30 June 2020
  • Funding implementation for Capital & Regional acquisition
  • Update of Domestic Medium Term Note (DMTN) Programme
Industry and business organisations

The consensus opinion of the participants which enables industry and business organisations to influence and impact matters that affect them and their operations

Meeting of stakeholder expectation

The sharing of experience and expertise which will mutually benefit the property industry and related organisations

Engagement with stakeholder

  • Active involvement on boards and committees
  • Presentations at conferences and congresses
  • Involvement in South African Real Estate Investment Trust Association (SA REIT), South African Property Owners Association (SAPOA), Property Investment (PI) Group, Green Building Council of South Africa (GBCSA) and World Green Building Council
  • Member of European Public Real Estate Association (EPRA)
  • A member of the National Business Initiative (NBI)
  • Women’s Property Network (WPN)
  • South African Institute of Black Property Practitioners (SAIBPP)
  • South African Facilities Managers Association (SAFMA)
  • Estate Agency Affairs Board (EAAB)
  • Investor Relations Association
  • Association of Corporate Treasurers of Southern Africa (ACTSA)
  • Debt Issuers Association (DIA)
  • Johannesburg Chamber of Commerce and Industry (JCCI)

Initiatives

  • Ongoing engagement through SA REIT Association with National Treasury on tax-related matters
  • SAPOA initiative in addressing levels of rates and taxes
  • Best practice recommendations for accounting and disclosure for SA REITs
  • Working with the DIA and engaging with the JSE debt-listing requirements
  • Working with NBI to promote social transformation
  • Working with the PI Group to collectively address the challenges faced by landlords and tenants due to Covid-19
Communities

A social impact study on the CSI projects to evaluate sustainability

Meeting of stakeholder expectation

Creating long-term relationships with our stakeholders and communities

Engagement with stakeholder

  • CSI initiatives
  • CSI initiatives in our shopping centres
  • Graduate programme and internships
  • Environmental initiatives
  • Skills development

Initiatives

  • Increasing Growthpoint GEMS intake numbers
  • Growsmart extension to Limpopo in partnership with another corporate
  • Ongoing stakeholder engagements
  • Social impact assessment for CSI projects (GEMS, Protec, iSchool Africa, Christel House)
  • Sports development in previously disadvantaged areas
  • Training for persons with disabilities
  • R44.1m invested with 13 308 beneficiaries
  • Redirected resources to address the consequences of Covid-19